Are you looking for a rewarding career that allows you to combine your professional skills and passion for delivering excellent customer service to people?
- Flexible hours to suit
- Free parking
- Based in North Turramurra
About the role: Our Patient Services Team provide outstanding customer care to patients and their families. We have vacancies for enthusiastic and motivated individuals to work alongside our team of Administration staff in supporting the hospital’s Admissions and Wards. These are great roles for experienced and patient care focused individuals who are wanting to achieve work-life balance and a dynamic career in healthcare.
About us:
Lady Davidson Private Hospital is one of the largest private dedicated rehabilitation hospitals in Australia affiliated as a teaching hospital with Sydney and Macquarie Universities. With 115 inpatient rehabilitation beds, the hospital has been designed to promote rehabilitation through our inpatient programs.
Key Responsibilities – Administration Officer:
- Answer and redirect calls
- Organise appointments and prepare admission paperwork
- Conduct follow-up requests and make reminder calls for visits
- Maintain accurate and effective record management systems including preparation of medical records
- Manage the collection of excesses/co payments
- Coordinate with staff from other departments
- Complete other clerical tasks such as data entry
- Ensuring efficient functioning of our Administration
- Greet all patients/families/visitors
- Handle enquires in a friendly and professional manner
- Manage clerical and administrative responsibilities such as prostheses billing
- Maintain accurate and timely patient information data collection and processing of medical records
- Assist nursing staff with indirect patient care under the supervision of Nurse Managers
- Demonstrated experience in administrative tasks with customer focused approach to service delivery
- Proven flexibility and reliability
- Proven effective communication and liaison skills
- Demonstrated written communication skills
- Initiative and ability to problem solve
- Demonstrated ability to work within a team structure in a multi-disciplinary environment, treats everyone with courtesy and respect, respond positively to requests for assistance
- Ability to use patient information and record systems and a commitment to patient confidentiality
- Strong computer skills and willingness to learn and use patient management systems and databases
- Available to work 3-4 days per week including Thursday and Friday
- Excellent interpersonal and professional communication skills
- Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced setting
- Strong attention to detail
- Experience in MS Office (Outlook, Word,
and Excel)
- Works well independently and within a team
- WebPas Hospital system experience (desired)
- Medical Secretary Experience (desired)
Why Healthscope?
When you join Healthscope, you become part of ourCommunity of Care. Our people are at the heart of our organisation - no matter the role, every dayour people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.
You'll also benefit from:
- Flexibility to work across one or multiple hospitals across our network
- Discounted health insurance (non-casuals only)
- Continuous professional development, education & support provided to encourage growth
We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.
Come and be the difference in our patient's lives.
Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.