Customer Service Representative - Craighieburn Commonwealth Bank•VIC Northern Metropolitan Area

- Monday 12pm-4pm
- Thursday 11.30am-4pm
- Friday 11.30am-4pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As a Customer Service Representative in our CraigieburnBranchyou’llbe:

- Responding to customers transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers &CommFX;
- Completing financial health checks to assess customers’ needs,identifyany changes or needs for specific products or services
- Assisting with Cash/ATM procedures
- Educating anddemonstratingof our in-branch technology and digital banking options for customers




- Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our robust risk culture

We’reinterested in hearing from people who have:

- A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
- A genuine interest in improving the financial wellbeing and lives of our customers
- The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team membersin order tobetter serve their needs
- Excellent communication skills & willingness to contribute to a collaborative culture
- Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us,you’llhelp customers make the right financial decisions and achieve their dreams.

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📌 Customer Service Representative - Craighieburn (Melbourne)
🏢 Commonwealth Bank
📍 Melbourne