A GROWING BRISBANE MSP IS LOOKING FOR AN L2 SUPPORT DESK ENGINEER TO OWN TICKET RESOLUTION AND KEEP CLIENTS RUNNING. INTERVIEWS BEING HELD ASAP FOR THIS POSITION.

- Chance to join a respected Brisbane MSP that genuinely values its people and technical craft
- $85,000 – $90,000 base salary depending on experience
- Hybrid role based in Brisbane
- Work on real Microsoft 365, Azure, networking and endpoint issues for mid-market and enterprise clients

Do you want to be part of a well-respected Brisbane MSP that actually lets its engineers fix problems properly instead of just closing tickets? If the answer is YES and you have experience resolving L2 support issues across Microsoft environments, I’d love to hear from you!

WHO ARE WE?

Based in Brisbane, we’re a mid-sized Managed Service Provider that looks after mid-market and enterprise clients across Queensland. We specialise in hybrid cloud, Azure, Microsoft 365, networking and security, and we do it without the corporate layers that slow everything down. Since day one we’ve built a culture that values explicit thinking, clean work and people who take pride in getting the job done right. Due to continued growth we’re now looking for an L2 Support Desk Engineer with skills and experience in L2 Support, Helpdesk, MSP, Troubleshooting, Microsoft 365, Azure, Networking, Ticketing to help keep our clients running smoothly.

WHAT WILL YOU BE DOING?





As an L2 Support Desk Engineer you will own the second-line ticket queue and resolve the more complex issues that L1 can’t close. You’ll troubleshoot Microsoft 365, Azure, networking, endpoint and identity problems, elevate cleanly when needed, document your work properly and keep both the client and the rest of the team updated. You’ll also help with some project work, mentor junior engineers and occasionally jump on client calls when a clear technical explanation is required. Utilising your experience in L2 Support, Helpdesk, MSP, Troubleshooting, Microsoft 365, Azure, Networking, Ticketing we need you to come in and hit the ground running, clearing tickets efficiently and keeping service levels high. If you live and breathe support and can confidently talk technical without the jargon overload, this may be the role for you.

- Previous experience in an L2 Support or Helpdesk role within an MSP or similar environment
- Strong Microsoft 365 and Windows troubleshooting knowledge
- Ability to confidently liaise with clients and internal teams
- Experience working in a ticketing system and documenting resolutions clearly
- Comfort handling escalations and knowing when to push issues further up the chain
- Networking fundamentals (Firewalls, VPNs, switches)
- Any Microsoft certifications
- A soft spot for a cold beer after a heavy ticket day

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📌 SUPPORT DESK ENGINEER (Queensland)
🏢 Searchability
📍 Queensland