- Waterloo location - hybrid role (2 days WFH)
- Permanent Full time (Monday to Friday)
- Competitive hourly rate of $39.00 + superannuation
- 7 additional leave days per year + NFP Salary Packaging + Fitness Passport + Discounted Private Health Insurance
Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team is expanding, and we have an exciting opportunity for a Scheduling Officer to join the team.
What will your role look like ?
You will be responsible for the scheduling of Aged Care Assessment Services while providing exceptional customer service to clients or stakeholders.
Day to day this includes:
- Scheduling assessments and prioritising as required and communicate scheduling changes to clients and assessors
- Matching assessments with assessors who have the appropriate skills and availability, while optimizing their schedules
- Ensuring all data is entered accurately while adhering to comments or alerts
- Providing solid administration support to ACAS staff
- Escalating complaints to Customer Service Team Leader
- Providing quality customer service in all communication to all clients and representatives in a professional and knowledgeable manner
- Documenting all interaction with clients and representatives
To be successful in this role you’ll need:
- A genuine passion for providing high quality care to older Australians
- Scheduling/rostering experience preferred (but not essential)
- Excellent planning, organising and problem-solving skills
- A high degree of computer literacy
- Ability to maintain professionalism and confidentiality
- Commitment to exceptional customer service both to internal and external stakeholders
- Willingness to apply for a Police Check
What we can offer you:
- Competitive hourly pay rate
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym memberships
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