Organisation/Entity: Transport For NSW

Job category: Call Centre & Customer Service

Job location:

Sydney, NSW, AU, 2020

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Job reference number: 110406

Employment type: Fixed Term Full-Time

Salary range: $141678.0-$158677.0

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You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

- You will deliver customer centred wayfinding design and configuration updates across complex operational environments to ensure clarity, accessibility and consistency.
- You will resolve technical and operational wayfinding challenges in live, multi modal transport settings.
- You will manage site assessments and design documentation to support improved navigation and customer experience outcomes.

For more information on this position and business unit, view the role description and Information Pack.

About you

- You have extensive experience in large scale wayfinding design, accessibility standards and user centred spatial assessment.




- You’re recognised as a collaborative problem solver, skilled at translating complex environmental constraints into effective wayfinding solutions.
- You bring experience in design integration across diverse transport assets to achieve clear, reliable customer journeys.
- You hold relevant tertiary qualifications in design or an equivalent field.

Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Adaptable work options and policy

Apply today

Applications close 11:59 PM on Sunday, 16th August 2026.

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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📌 Senior Wayfinding Designer (Mascot)
🏢 Transport For Nsw
📍 Mascot