Job Type: Contract position | Casual position

Job Description

MedicalJobsAustralia.com Job Description: Join an Organisation where we Serve Something Greater; See

Something Greater; and Strive for Something

Greater! We have an exciting prospect for experienced Ward Clerks and Customer Service Officers to join our team at St Vincent's Private Hospital Melbourne, across our four sites of Fitzroy, East Melbourne, Kew and Werribee. If you are passionate about providing top-tier patient care and want to be part of a dynamic and supportive setting, we'd love to hear from you!

ABOUT YOUR NEW ROLE

We're seeking motivated and friendly individuals for casual roles to join our Resource Unit at St Vincent's Private Hospital across all our campuses, with versatile shift options, including night duty. Your strong clerical experience in addition to your ability to deliver excellent customer service doctors, nursing, all hospital staff and patients is critical to this role. As a Ward Clerk Customer Service Officer you will play a key part in supporting hospital operations while undertaking the following tasks:

- Support patient flow by assisting with Patient Admissions, Transfers and Discharges
- Act as a key point of contact for enquiries and ward coordination
- Welcome and provide a friendly, qualified and helpful service to patients, families, visitors and staff
- Answering telephone enquiries and maintaining accurate records using hospital information systems
- Manage Medical Records and Patient Documentation
- Provide administration support to the Nurse Unit Manager and the ward staff
- Managing and operating the switchboard and reception
- Health Fund checking and processing

WHY WORK FOR SVPHM

You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment.



Join the St Vincent's Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD Salary packaging available (pay less tax and increase your take home pay!) Gain access to discounted gym membership through Fitness Passport Option to join our workplace giving program, Give4Good A great work life balance with options to purchase additional leave Receive a staff discount on hospital admissions to any SVHA Private Hospital

ABOUT YOU

- Previous hospital and or customer service experience
- Experience with hospital patient information management system and medical terminology is highly desirable
- Excellent communication and organisational skills
- Proven attention to detail and accuracy
- Friendly and approachable with a commitment to patient-centred care
- Adaptable and reliable to work across different clinical settings
- Previous experience in health fund billings is desirable
- Must have flexibility to work various shifts morning, evenings and night duty
- If you're passionate about delivering high-quality support in a healthcare setting and enjoy working as part of a dedicated team, we'd love to hear from you

ABOUT ST VINCENTS PRIVATE HOSPITAL MELBOURNE

Our experienced team of clinical professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery.

We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne,



Kew and Werribee.

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment. St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions.

For further information, visit https:--www.svha.org.au-about-us-reconciliation or get in contact at ***************@svha.org.au.

REQUIREMENTS: Criminal record and-or child protection checks will be conducted and will form part of the selection criteria for this role. SVPHM has a duty of care under work health and safety legislation to eliminate and-or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings.

You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations-vaccinations (including flu vaccinations).

HAVE A QUESTION AND WANT TO KNOW MORE: If you would like to discuss this opportunity please contact Carmen Tocci Nurse Unit Manager, Allocations Resource Unit 03 9411 7***.

Closing Date: 26 August 2026 11:59pm

Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and-or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https:--www.svha.org.au-about-us-reconciliation or get in contact at ***************@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct

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📌 Casual Ward Clerk / Customer Service Officers (Melbourne)
🏢 Medicaljobsaustralia
📍 Melbourne