We’re looking for enthusiastic and customer-focused Rail Replacement Coordinators to join our expanding team at Arriva Road Transport Services. In this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport providers, and responding to real-time changes to keep services on track.
Key Responsibilities
- Oversee the day-to-day delivery of planned and emergency rail replacement services
- Support drivers and ensure vehicles meet required standards
- Monitor service performance, ensuring timely arrivals and departures
- Help maintain strong connections between rail and road services
- Provide clear, helpful information to passengers
- Manage boarding to ensure passengers travel on the correct services
- Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed
- Work closely with control teams to resolve operational issues
- Ensure safe and organised pick-up and drop-off areas
- Carry out passenger counts and report service data
- Record and escalation incidents, providing detailed feedback post-shift
About You
- Are versatile and happy to work varied shifts across different locations
- Have excellent customer service skills and a positive, proactive approach
- Thrive in fast-paced and changing environments
- Communicate clearly and confidently with a wide range of people
- Are team players who can also work independently
- Align with our values: We care passionately, we do the right thing, and we make the difference
What We Offer
- £13.12 per hour competitive pay
- Ultimate flexibility – choose when and where you work
- Opportunity to travel across the region and beyond
- Career progression within a growing, innovative organisation
- Paid holiday accrual
- Contributory pension scheme
- Access to our Employee Assistance Programme
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📌 Rail Replacement Coordinators (Newcastle City Council)
🏢 Arriva Group
📍 Newcastle City Council
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