Service Manager (Workshop & Customer Experience) (Northcote)

Service Manager (Workshop & Customer Experience) (Northcote)

09 Aug
|
IKIGAI Motors AU
|
Northcote

09 Aug

IKIGAI Motors AU

Northcote

What you’ll do

- Manage bookings and service workflow planning.

- Ensure quality checks are consistent and issues are caught early.

- Keep customers updated with clear, honest communication.

- Coordinate parts, timelines, and handovers with the workshop team.

- Drive continuous improvement in service operations.

What we’re looking for

- Solid automotive service operations experience.

- Excellent communication and customer handling.

- Process discipline and ability to coordinate multiple stakeholders.

Nice to have

- Leadership experience in a workshop environment.

- Experience with imports or enthusiast vehicles.

How hiring works

- Apply

Submit your CV and salary expectations.

- Phone screen

Discuss operations experience and approach.

- On-site interview

Walk through planning and customer communication scenarios.

- Offer

Fast decision for a strong fit.

📌 Service Manager (Workshop & Customer Experience) (Northcote)
🏢 IKIGAI Motors AU
📍 Northcote

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