Are you an experienced Super/TPD Paralegal looking for along-term, fully remotecareerwith a firm that values expertise, integrity, and client care?

Smith’s Lawyers is seeking ahighly capable Super/TPD Injury Paralegalto join our established and supportive team. This role is ideal for someone who enjoys autonomy, thrives in a fast-paced environment, and is passionate about helping injured clients achieve justice.

About Us

Smith’s Lawyers is one of Queensland’s leading Personal Injury law firms. We represent clients across the state and are proud of our“No Win, No Fee”guarantee—ensuring our clients are never out of pocket.

What sets us apart is our culture: we value professionalism, collaboration, and genuine care for both our clients and our team.

About the Role

This is afully remote, paralegal rolesupporting solicitors in the effective management and progression of Super/TPD matters.

You will be trusted to manage your workload independently while being supported by experienced leadership and a collaborative team environment.

Key responsibilities include:

Assisting solicitors with end-to-end file management of Super/TPD claims, from lodgment through to resolution

Reviewing policy documents, PDS, and trust deeds to identify relevant TPD definitions and assess claim eligibility

Liaising with clients, superannuation funds, insurers, claims assessors, medical specialists, and other third parties

Preparing and lodging TPD and superannuation claim applications, including drafting correspondence and letters of instruction

Collating and reviewing medical, vocational, and employment evidence to support claim submissions

Diarising and monitoring insurer/trustee claim timeframes, and following up on outstanding or overdue claim decisions





Preparing submissions and responses to insurers following claim assessments or requests for further information

Assisting with escalation of declined or delayed claims to internal dispute resolution (IDR) and external bodies such as AFCA

Requesting and managing records from Medicare, Centrelink, WorkCover Queensland, and other relevant providers

General administrative tasks associated with running Super/TPD files

About You

You are an experienced, reliable, and proactive paralegal who takes pride in producing high-quality work and supporting clients through difficult circumstances.

You will bring:

5+ years’ experienceas a Paralegal inSuper/TPDin any Australian jurisdiction (essential)

Strong organisational skills with the ability to prioritise and meet deadlines

Excellent written and verbal communication skills, particularly with clients

The ability to work autonomously in a remote environment while contributing to a team

High attention to detail and a proactive approach to anticipating tasks

Intermediate to advanced skills in MS Outlook, Word, Excel, and MS Teams

Understanding of superannuation, insurance, and TPD claim processes, including IDR/EDR and AFCA procedures (advantageous but not essential)

Ability to interpret policy wordings, PDS documents, and trust deeds to assess claim eligibility

What We Offer

Fully remote work

Astable, long-term career role

Supportive and approachable leadership

Ongoing internal and external professional development

A positive, values-driven firm culture

Competitive salary, commensurate with experience

If you are an experienced Paralegal seeking a genuine career chance with flexibility, support, and purpose, we would love to hear from you.

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📌 Paralegal – Super/TPD (Fully Remote) (Townsville City)
🏢 Smith's Lawyers
📍 Townsville City