Job Title Sampling Coordinator

Position Overview

Coordinate the company’s sample program and provide backup support to Customer Service to ensure timely, accurate service to customers, sales teams, and business partners.

Key Responsibilities

- Process sample orders, shipments, and inventory transactions in FUSION
- Coordinate domestic and international sample distribution, including tracking and delivery follow-up.
- Maintain sample inventory through replenishment, stock takes, returns, recycling initiatives, and inventory accuracy.
- Support sales teams with sample requests, product availability, ETAs, and stock inquiries.
- Coordinate sample and inventory requirements for Jacobsens NZ.
- Liaise with sales, marketing, logistics, manufacturing, and warehouse teams to support order fulfillment and customer needs.
- Respond to customer and internal inquiries and resolve issues in a timely manner.
- Provide support to the Customer Service team, including order processing, customer inquiries, and leave coverage.
- Process sample-related invoices and maintain accurate records.
- Maintain sample room organization, cleanliness, and protected work practices.

Work Shift

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

A history of success, a future of possibility

Founded in 1967, Shaw Industries' leadership has been built on a history of success.



Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same.

Exceeding our customers' expectations for quality, service and performance is at the heart of our business.

Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide.

Operational Excellence

Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world.

Award Winning

The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation.

Community Partner

From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively.

In The News

There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more!

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📌 Sampling Coordinator (Melbourne)
🏢 Shaw Industries Group
📍 Melbourne