- Support customers using an industry-leading childcare software
- Blend high volume customer service, software support and problem-solving

Redbourne Business Services is a well-established Australian software company providing childcare management solutions to childcare providers across Australia.

We're looking for a Customer Support Representative to join their collaborative Chermside-based team. This is a varied role combining inbound customer service, first-level software support and administration, helping customers navigate a specialised childcare management system.

What you'll be doing

- Providing customer support via phone and email
- Assisting customers with childcare bookings, payments and Child Care Subsidy enquiries
- Troubleshooting first-level software issues
- Navigating a complex booking system to resolve customer enquiries
- Updating customer records, CRM and completing administration tasks
- Conducting outbound follow-up calls where required
- Delivering online customer training and promoting new software features
- Assisting with debtor calls as part of the wider team

What you'll bring

- Experience in a customer service or contact centre environment
- Strong problem-solving skills and confidence learning new systems
- Numerical confidence and experience working with payments, billing or transactions




- Excellent attention to detail and communication skills
- A proactive, customer-focused approach
- Childcare industry experience or knowledge of Child Care Subsidy is highly regarded but not essential
- Experience in finance, administration or other highly systems-based roles will also be highly regarded

What Redbourne offers

- Permanent full time position
- $70,000-$80,000 + super (depending on experience)
- Salary progression based on performance and experience
- Rotating roster between 7:00am-7:00pm Monday-Friday (most shifts are between 8:00am-6:00pm)
- Potential hybrid work after approximately 1-2 months of office-based training
- Secure onsite parking
- Free lunch every second Friday
- Supportive team with ongoing learning and development

Please note: Due to the specialised nature of the software, the successful candidate will complete their initial training in the office. Success in this role comes from enjoying customer service, complex systems, problem-solving and working through detailed customer enquiries involving bookings, fees, subsidies and payment processing.

If you're looking for a long-term opportunity where you can combine exceptional customer service with analytical thinking, we'd love to hear from you.

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