End User Computing (EUC) Engineer - Contract - Australia (Adelaide, Perth & Brisbane) Hastha Solutions Adelaide, SA, au

Job Description

Requirements

Provide end-user level IT support services at the Customer Offices (Adelaide, Perth & Brisbane).

The role focuses on delivering onsite and remote support for end user devices and software, supporting IT activities, and ensuring a high-quality user experience under the supervision of the EUC Lead.

Key Technical Skills

- Desktop and laptop support
- Software installation and configuration
- Remote support tools (e.g., TeamViewer, Remote Desktop, etc.)
- Basic network troubleshooting
- Active Directory (user account management, permissions)
- Device imaging and deployment tools (desirable)
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Customer-focused approach with a service-oriented mindset
- Ability to prioritize tasks and manage multiple requests effectively
- Attention to detail and commitment to quality
- Ability to work independently under supervision
- Team collaboration and coordination skills, Adaptability in a dynamic IT environment

Key Responsibilities

- Handle and resolve end-user issues in a timely and qualified manner
- Provide end-user services including troubleshooting, guidance, and technical assistance
- Deliver onsite break/fix support for hardware and software issues




- Coordinate with and escalatemin hardware-related issues to third-party service providers
- Provide remote support to users as required
- Diagnose and resolve laptop and desktop-related issues
- Deploy and install software on user workstations
- Deliver desk side (in-person) support to end users
- Install, configure, and maintain customer-owned end-user devices and software
- Maintain accurate records of incidents, service requests, and resolutions
- Support IS project activities as assigned by the EUC Lead, Ensure adherence to IT policies, procedures, and security standards

Essential Qualification

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). Relevant IT certifications (e.g., Microsoft, CompTIA A+, ITIL Foundation) are desirable

Required Experience

- 2–4 years of experience in an EUC, desktop support, or IT support role
- Experience providing onsite and remote technical support
- Hands-on experience with:
- Windows operating systems (Windows 10/11)
- Microsoft Office / Microsoft 365 applications
- Hardware troubleshooting (laptops, desktops, peripherals)

- Experience with software deployment and endpoint configuration
- Familiarity with ticketing systems and IT service management processes; experience working with third-party vendors/service providers

Duration

06 Months and possible extension

Eligibility

Australian/NZ Citizens/PR Holders only

Email:

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📌 End User Computing (Euc) Engineer - Contract - Australia (Adelaide, Perth & Brisbane)
🏢 Hastha Solutions
📍 Brisbane City