Office Administration & Customer Service Coordinator

Wacoal Australia
Brunswick, Melbourne VIC
Full Time

Join One of the World's Leading Lingerie Brands

Wacoal Australia is part of the globally recognised Wacoal Group, renowned for designing premium lingerie, swimwear and activewear for women across A-K cup sizes.

Our portfolio includes Wacoal, Freya, Fantasie, Elomi and Goddess, some of the most respected brands in the intimate apparel industry.

We are seeking a motivated and enthusiastic Office Administration & Customer Service Coordinator to support our Australian and New Zealand retail customers, National Sales Team and local leadership team. This is a varied and rewarding role where no two days are the same.

Based in our Brunswick showroom, you will play a key role in office operations, customer service, sales support, reporting and event coordination while working closely with the General Manager and National Sales Manager.

About the Role

Reporting directly to the General Manager, your responsibilities will include:

- Providing administrative support to the General Manager and National Sales Manager
- Supporting key national retail accounts and department store customers
- Delivering exceptional customer service to Australian and New Zealand retailers
- Preparing sales reports, analysing data and maintaining reporting dashboards
- Monitoring and coordinating daily shipments nationally
- Assisting the UK Customer Service and Accounts teams
- Managing mail, courier services and showroom administration
- Coordinating travel arrangements for the management and sales teams
- Organising sales conferences,



events and fashion presentations
- Supporting marketing and PR activities as required
- Managing product samples and showroom merchandising
- Welcoming and assisting clients visiting the showroom

About You

To be successful in this role, you will demonstrate:

- Previous experience in administration, customer service, sales support or office coordination
- Strong Microsoft Excel, PowerPoint and reporting skills
- Excellent written and verbal communication skills
- Outstanding organisational and time management abilities
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and strong problem-solving skills
- A proactive, positive and professional attitude
- Capacity to work independently and take ownership of tasks
- Confidence working with internal teams and external customers
- An interest in fashion, retail, lifestyle or consumer brands
- Current Australian Driver's Licence
- Reliable motor vehicle
- Intermediate to advanced Microsoft Office skills
- Full working rights in Australia

Why Join Wacoal?

- Work with internationally recognised fashion brands
- Diverse and engaging role with broad business exposure
- Supportive and collaborative team environment
- Opportunity to work closely with senior leadership
- Grow your skills across sales support, customer service, marketing and events
- Be part of a passionate and dynamic fashion business

If you are a highly organised professional who enjoys variety, thrives in a quick-paced environment and has a passion for delivering exceptional customer service, we would love to hear from you.

#J-18808-Ljbffr

📌 Office Administration & Customer Service Coordinator (Melbourne)
🏢 Wacoal
📍 Melbourne