Associate Project Manager, Customer Success

At Ciena, we’re committed to building the world’s most adaptive networks. We help leading service providers, enterprises, and governments transform their networks through innovative optical and networking technologies. Our people-first culture values collaboration, innovation, and continuous learning.

About Ciena
At Ciena, we’re committed to building the world’s most adaptive networks. We help leading service providers, enterprises, and governments transform their networks through innovative optical and networking technologies. Our people-first culture values collaboration, innovation, and continuous learning.

About the Role
We’re looking for an early-career Project Coordinator / Customer Success Specialist to join our Services team. This role is ideal for someone with experience in project coordination, customer success, or service delivery within a technology environment.

You’ll work closely with customers and cross-functional teams to support project execution, enhance the customer experience, and contribute to successful service delivery throughout the customer lifecycle.

Why Join Ciena?

- Work with industry-leading networking technologies.
- Join a collaborative and inclusive global team.
- Opportunities for learning, career growth, and international exposure.
- Adaptable working arrangements and a people-first culture.

Key Responsibilities

Key Responsibilities

- Project Coordination
- Support project planning, scheduling, and delivery.
- Track project milestones, risks, and action items.
- Prepare project documentation, reports,



and meeting minutes.
- Coordinate activities across internal teams to ensure successful project execution.

- Customer Success

- Build strong relationships with customers and internal stakeholders.
- Support customer onboarding and adoption of Ciena solutions.
- Monitor customer feedback and help resolve issues proactively.
- Assist in developing customer presentations, reports, and success plans.

- Continuous Improvement

- Contribute to process improvements and operational excellence.
- Participate in team planning, collaboration, and knowledge sharing.
- Stay current with Ciena products, technologies, and industry trends.

Skill & Experience

What We’re Looking For

- Bachelor’s degree in Business, Engineering, Marketing, Communications, or a related discipline (or equivalent experience).
- Around 2+ years’ experience in project coordination, customer success, service delivery, or project management within the technology industry.
- Strong organisational and time management skills.
- Excellent written and verbal communication skills.
- Experience using Microsoft Office and project management tools such as Jira or Microsoft Project.
- Strong analytical and problem-solving skills.
- A customer-first mindset and ability to collaborate across cross-functional teams.

Desirable Experience

- Exposure to both pre-sales and post-sales customer engagement.
- Experience identifying customer growth opportunities.
- Knowledge of data-driven customer success practices.
- Experience supporting customers across multiple countries or regions.

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📌 Associate Project Manager, Customer Success (Australia)
🏢 Ciena
📍 Australia