Join a growing boutique brokerage where exceptional client service comes first.

Sparrow Insurance is a specialist insurance brokerage with a national reputation for outstanding client care and expertise within the cosmetic and beauty industry. As our business continues to grow, we're looking for an experienced Insurance Broker to join our Client Care team.

This is an excellent opportunity for someone who enjoys helping clients, thrives in a fast-paced environment and takes pride in delivering accurate, professional service. You'll work closely with clients, insurers and our internal team to ensure insurance matters are handled efficiently and to a high standard.

About the Role

Your responsibilities will include:

- Assisting clients with insurance enquiries and policy servicing
- Preparing and presenting insurance quotes
- Processing new business, renewals and endorsements
- Liaising with insurers and underwriting partners
- Providing technical insurance guidance and support to team members who are not Tier 1 qualified
- Acting as a key point of contact for internal staff requiring assistance with insurance-related enquiries
- Identifying client needs and assisting with appropriate insurance solutions
- Maintaining accurate records and documentation
- Ensuring compliance requirements are met at all times
- Delivering exceptional client service across all interactions

What We're Looking For





To succeed in this role, you'll need:

- Previous insurance industry experience
- Strong technical insurance knowledge and the confidence to provide guidance to colleagues
- Exceptional attention to detail and accuracy
- Strong communication skills, both over the phone and in writing
- The ability to retain and apply key information
- Confidence speaking with clients and building rapport
- Strong organisational skills and the ability to manage competing priorities
- A positive, team-focused attitude and commitment to excellent client care

Who You'll Be

The ideal person for this role is someone who:

- Takes pride in getting the details right
- Enjoys talking with clients and finding solutions
- Can confidently manage their workload without constant supervision
- Builds strong relationships with both clients and insurers
- Understands that great service and commercial results go hand in hand
- Wants to be part of a supportive, high-performing team

What We Offer

- Full-time office-based role (Monday to Friday, 8:00am – 4:30pm)
- Ongoing training and professional development
- Supportive team culture with genuine career growth opportunities
- Recognition and reward for effort and achievement
- The opportunity to work with a respected and growing specialist brokerage

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📌 Insurance Broker (Australia)
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📍 Australia