Executive Housekeeper 5-Star luxury Hotel. excellent salary on offer

Empire Hospitality Australia is a leading hospitality organisation committed to delivering exceptional guest experiences across our portfolio of premium properties. We pride ourselves on maintaining the highest standards of service, cleanliness, and attention to detail that our discerning clientele expects. Our team is dedicated to creating welcoming environments where guests feel valued and cared for, and we believe our housekeeping team is central to achieving this mission. We foster a culture of excellence, professionalism, and continuous improvement, where every team member is recognised for their contribution to our success.

About the role

We are seeking an experienced Executive Housekeeper to join our 5-star luxury hotel in Melbourne CBD. This is a full-time position offering a competitive salary package commensurate with your experience and expertise. As Executive Housekeeper, you will be responsible for overseeing all housekeeping operations and ensuring the highest standards of cleanliness, organisation, and guest satisfaction are maintained throughout the property. This is a strategic leadership role that directly impacts the guest experience and the overall success of the hotel. You will lead a dedicated housekeeping team, manage budgets and resources, and work collaboratively with other departments to deliver the exceptional service our guests expect from a 5-star establishment.

Full Australian working rights with no limitations or restrictions are required from all candidates.

Key responsibilities

Manage and oversee all daily housekeeping operations, including room cleaning, maintenance, and management of supplies

Lead, train, mentor and supervise the housekeeping team, ensuring consistent delivery of exceptional standards





Establish and maintain rigorous cleaning protocols and quality control procedures that exceed 5-star luxury hotel standards

Conduct regular room inspections and quality audits to ensure all areas meet or exceed established benchmarks

Manage housekeeping budgets, including labour costs, supplies, and equipment procurement

Ensure compliance with health, safety, environmental and regulatory requirements across all housekeeping operations

Coordinate with other departments including front office, maintenance, and food and beverage to ensure seamless operations

Address and resolve guest concerns or complaints related to housekeeping services promptly and professionally

Implement and monitor inventory management systems to minimise waste and optimise resource utilisation

Develop and deliver training programmes to maintain high standards of service and professional conduct

Contribute to staff retention and workplace culture by fostering a positive, inclusive team environment

What we're looking for

Substantial experience in a supervisory or management role within 5-star luxury hotel housekeeping operations

Proven track record of successfully leading and motivating housekeeping teams to achieve high performance standards

Strong knowledge of luxury hospitality standards, guest expectations, and best practices in housekeeping management

Excellent organisational and time management skills, with the ability to manage multiple priorities and deadlines

Sound financial acumen and experience in budget management and cost control





Strong communication and interpersonal skills, with the ability to work effectively across all levels of the organisation

Attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation

Knowledge of health, safety, environmental and workplace compliance requirements in hospitality settings

Ability to work flexibly, including early starts, late finishes, and weekends as required by hotel operations

Proficiency in hotel management systems and housekeeping software is advantageous

What we offer

At Empire Hospitality Australia, we offer a competitive salary package reflecting the seniority and responsibility of this role. Our benefits include opportunities for professional development and advancement within our growing organisation, a supportive and collaborative workplace culture, and access to employee wellness programmes. We recognise the commitment required in the hospitality industry and strive to provide our team members with meaningful career progression, training opportunities, and a workplace where your contributions are valued and appreciated. We foster an inclusive environment where diversity is celebrated, and we encourage applications from all qualified candidates. If you require any adjustments or additional support during the recruitment process, please do not hesitate to contact us.

From Empire Hospitality Australia, you can email our National Operations manager with any questions you may have or for a confidential chat about your application - *****@empirehospitality.com.au

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

#J-18808-Ljbffr

📌 Executive Housekeeper 5-Star luxury Hotel. great salary on offer (Australia)
🏢 Empire Hospitality
📍 Australia