You can be part of the team that enables significant service improvements for our people.

You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.

In this role, you'll:

The role focuses on delivering enhancements and project outcomes across the Service Now platform. Working as part of a multidisciplinary team, you will configure, develop and maintain solutions that support business requirements while adhering to established platform standards and best practices.

You will work closely with Senior Developers, Technical Analysts and Architects to implement solutions across Service Now modules including ITSM, HRSD, HAM, ITOM, SPM and App Engine. This includes configuring platform capabilities, developing workflows and automations, supporting integrations, and implementing application enhancements that are scalable, supportable and aligned with design requirements.

You will contribute throughout the delivery lifecycle including solution build, testing, deployment and post-release support. The role requires the ability to translate well-defined requirements into practical solutions while identifying potential issues, risks and dependencies.

In addition to delivery activities, you will support the ongoing operation of the platform by investigating issues, resolving defects, supporting release activities and contributing to continuous improvement initiatives. You will work with both internal teams and delivery partners to ensure solutions are delivered to agreed standards and can be effectively supported in production.

For more information on this position and business unit,



view the role description and information pack.

About you

You have practical experience configuring, developing or administering the Service Now platform and are comfortable delivering solutions within an enterprise setting.

You are a logical problem solver who can analyse requirements, troubleshoot issues and implement solutions within established standards and design patterns. You understand the importance of platform stability, quality and supportability and consider these factors when delivering changes.

You work effectively within a team environment, collaborating with analysts, senior developers, architects and vendors to deliver outcomes. You are proactive, organised, and willing to learn, while also being capable of working independently on well-defined pieces of work.

Most importantly, you take pride in building quality solutions that meet business needs without introducing unnecessary complexity.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more via Flexible work options and policy

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📌 ServiceNow Application Developer (Australia)
🏢 Transport For Nsw
📍 Australia