An exciting opportunity is available for an experienced Service Now Developer to join a major enterprise transformation program. Working alongside a dedicated Service Now Platform team, you will deliver enhancements across multiple strategic initiatives while supporting the ongoing evolution of a mature Service Now environment.

This role offers the chance to work on a broad range of platform capabilities, including Release Management, Service Mapping, Dev Ops integrations, Supplier Management and Common Service Data Model (CSDM) improvements, contributing to both project delivery and business-as-usual operations.

About the Role

As a Service Now Developer, you will design, configure and enhance Service Now solutions that support enterprise service management and digital transformation initiatives. You will work closely with technical teams and business stakeholders to translate business requirements into scalable, sustainable platform solutions while ensuring alignment with Service Now best practice, ITIL principles and organisational standards.

This is an excellent opportunity for someone who enjoys solving complex technical challenges and driving continuous platform improvement in a collaborative Agile environment.

Key Responsibilities

- Design, configure and develop Service Now solutions across multiple transformation projects.
- Lead the implementation of Release Management, Environment Management, Service Mapping and Dev Ops integrations.
- Review, enhance and maintain the Common Service Data Model (CSDM).
- Complete data remediation and alignment activities to support platform improvements.
- Configure and support the Service Catalogue and additional Service Now capabilities.
- Develop Supplier Management functionality, service level targets and reporting solutions.
- Translate business and technical requirements into effective platform solutions.
- Collaborate with platform teams,



project stakeholders and business users to deliver successful outcomes.
- Support solution design, testing, deployment and transition into BAU support.
- Troubleshoot technical issues, resolve platform defects and maintain high-quality technical documentation.
- Ensure all solutions align with Service Now development standards, ITIL practices and governance requirements.
- Contribute to continuous improvement across both project delivery and operational support.

Highly Desirable Criteria

- Proven experience developing and configuring Service Now solutions within complex enterprise environments.
- Strong knowledge of Service Now scripting, workflows, business rules, integrations and platform configuration.
- Experience implementing Release Management, Environment Management, Service Mapping and Dev Ops integrations.
- Strong understanding of the Common Service Data Model (CSDM), including data remediation and model alignment.
- Experience configuring Service Catalogue and Supplier Management capabilities.
- Knowledge of service level management, reporting and IT service management processes.
- Strong understanding of ITIL principles and Service Now best practices.
- Excellent analytical, troubleshooting and problem-solving skills.
- Strong stakeholder engagement and communication skills.
- Experience working within Agile delivery environments using Jira.

Desirable Criteria

- Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) or other relevant Service Now certifications.
- Experience delivering large-scale Service Now implementation or digital transformation programs.
- Experience supporting Service Integration and Management (SIAM) initiatives.
- Previous experience within government, insurance or other highly regulated environments.
- Knowledge of Service Now governance, release management and platform development standards.

#J-18808-Ljbffr

📌 ServiceNow Developer (Australia)
🏢 Exclaim IT | IT Recruitment Agency
📍 Australia