About Us

Nightcliff Wholelife Pharmacy & Healthfoods is a busy community pharmacy providing a broad range of pharmacy, dispensary and health services to the Nightcliff community.

As part of the Wholelife Pharmacy & Healthfoods network, we combine traditional community pharmacy with an extensive health, wellness and natural health offering. We are focused on providing professional, efficient and friendly service while continuing to expand the range of services we provide to our customers.

About the Role

We are looking for an experienced and versatile Dispensary & DAA Technician / Pharmacy Assistant to join our team.

This is a varied, hands-on role suited to someone who enjoys working across different areas of a community pharmacy rather than being limited to one particular function.

The successful applicant will be involved in Dose Administration Aid (DAA) packing, provide support within the dispensary, and assist on the pharmacy floor as required.

Flexibility is an important part of this position. When the dispensary becomes busy, you will be expected to assist with prescription processing and dispensing workflow. When additional support is required on the shop floor, you will assist customers and undertake general Pharmacy Assistant duties.

We are looking for someone who understands that a successful community pharmacy operates as one team and is willing to step into whichever area requires support.

Key Responsibilities
DAA Packing & Management

- Accurately pack Dose Administration Aids in accordance with pharmacy procedures

- Assist with the preparation and maintenance of DAA patient profiles and medication information

- Maintain a high level of accuracy and attention to detail throughout the packing process

- Assist with the coordination of DAA packing cycles and associated workflow





- Identify discrepancies or medication-related concerns and promptly refer these to the pharmacist

- Maintain an organised, clean and efficient DAA packing environment

- Assist with DAA stock and consumable management as required

Dispensary Support

- Assist with prescription processing and dispensing workflow during busy periods

- Enter and process prescriptions using pharmacy dispensing systems within the scope of the role

- Select and prepare medications for pharmacist checking

- Assist with dispensary stock management, replenishment and expiry control

- Maintain an organised and efficient dispensary environment

- Refer clinical enquiries and matters requiring professional judgement to the pharmacist

Pharmacy Assistant & Customer Service

- Provide friendly, professional and efficient customer service

- Assist customers with pharmacy, over-the-counter and general health products within your level of training

- Refer customers to the pharmacist when appropriate

- Operate point-of-sale systems and process transactions accurately

- Answer telephone enquiries and assist with customer requests

- Assist with stock replenishment, merchandising, pricing and general store presentation

- Support the wider pharmacy team during busy periods

What We're Looking For

We are looking for someone who is:

- Experienced in community pharmacy

- Comfortable working across DAA packing, dispensary and customer service

- Accurate and methodical, particularly when working with medications





- Able to work efficiently while maintaining attention to detail

- Friendly, confident and comfortable interacting with customers

- Reliable, punctual and well organised

- Able to recognise priorities and move between different areas of the pharmacy as workload changes

- Comfortable working in a busy team workplace

- Willing to take responsibility for their work and contribute wherever assistance is required

Experience & Qualifications

Previous community pharmacy experience is highly desirable, particularly experience involving dispensary support or DAA packing.

Experience with pharmacy dispensing and DAA software will be highly regarded.

Certificate II or III in Community Pharmacy, dispensary technician training or equivalent experience will also be viewed favourably.

Applicants who have strong community pharmacy experience but have not previously worked across all three areas are still encouraged to apply where they are willing and capable of undertaking further training.

Why Join Us?

- A varied role with exposure to multiple areas of community pharmacy

- Opportunity to develop skills across dispensary, DAA services and retail pharmacy

- Work as part of an established community pharmacy team

- Ongoing training and professional development

- Exposure to both traditional pharmacy and the broader Wholelife health and wellness offering

- Opportunity to take greater responsibility as your skills and experience develop

If you are an experienced pharmacy team member who enjoys variety, takes pride in accurate work and is willing to contribute across all areas of the pharmacy, we would like to hear from you.

Apply through SEEK with your resume and a brief cover letter outlining your community pharmacy experience.

📌 Dispensary & DAA Technician / Pharmacy Assistant (Coconut Grove)
🏢 Nightcliff Pharmacy
📍 Coconut Grove