Hidden Valley Ford & Subaru Darwin is part of Regent Motors Group, a privately owned automotive group with dealerships across Western Australia and the Northern Territory.

We are seeking a friendly, organised and customer-focused Service Receptionist to join our busy Service Department in Berrimah.

Reporting to the Service Manager, you will be the first point of contact for our service customers. This varied role combines face-to-face customer service, telephone enquiries, service bookings and general administration.

What You’ll Be Doing
Welcoming customers and responding to face-to-face enquiries
Managing incoming telephone calls, emails and customer enquiries
Creating and coordinating daily service bookings
Assisting with service and loan vehicle bookings
Providing administrative support to the Service Department
Assisting with customer concerns and escalating issues when required
Maintaining stationery supplies for the department
Ensuring the customer lounge and reception area remain clean and presentable
Building positive working relationships across dealership departments
Following workplace health, safety and security procedures
Completing other general office duties as required

About You

To be successful in this role, you will have:




At least 12 months’ experience in a similar reception, administration or automotive administration role
Well-developed customer service and interpersonal skills
A professional and well-presented approach
Strong written and verbal communication skills
Excellent telephone manner
Strong organisational and time-management skills
High attention to detail and accurate data-entry skills
Confidence using Microsoft Outlook, Word and Excel
The ability to work effectively in a busy team setting
A current driver’s licence and the ability to drive a manual vehicle

Previous experience within an automotive dealership or Service Department will be highly regarded.

What We Offer
An attractive remuneration package
A friendly and supportive team setting
Ongoing internal and external training
Opportunities for career development and progression
The chance to join a well-established automotive group that values its people

If you are passionate about providing an exceptional customer experience and believe you have the skills to succeed in this role, click “Apply” and submit your application today.

Subject to a Satisfactory National Police Certificate

📌 Service Receptionist Berrimah
🏢 Hidden Valley Ford and Subaru Darwin
📍 Berrimah