Hugo Dining is a vibrant Italian restaurant in the heart of Essendon, offering authentic Italian cuisine, handcrafted cocktails, premium wines, and exceptional hospitality in a warm and welcoming atmosphere. We pride ourselves on creating memorable dining experiences through outstanding food, attentive service, and genuine hospitality.
Position Summary
We are seeking enthusiastic and customer-focused Waitstaff to join our Front of House team. As the face of Hugo Dining, you will provide exceptional service, build rapport with guests, and contribute to a positive and energetic team setting. This role is ideal for someone who enjoys working in a fast-paced restaurant and is passionate about hospitality.
Key Responsibilities
Welcome and seat guests with a friendly and skilled attitude.
Present menus and confidently explain food and beverage offerings.
Take accurate food and beverage orders using the POS system.
Deliver meals and drinks efficiently while ensuring presentation standards are met.
Anticipate guest needs and provide attentive, personalized service throughout their dining experience.
Clear and reset tables promptly to maintain a clean and inviting dining room.
Assist with opening and closing duties, including venue setup and pack down.
Maintain cleanliness and organisation of all front-of-house areas.
Work collaboratively with kitchen and bar teams to ensure seamless service.
Follow food safety, RSA, and workplace health and safety procedures.
Handle guest enquiries and resolve issues professionally, escalating where required.
About You
Previous experience in a restaurant or hospitality environment is preferred but not essential.
Passion for delivering exceptional customer service.
Strong communication and interpersonal skills.
Positive attitude with the ability to work well under pressure.
Reliable, punctual, and well presented.
Flexible availability, including evenings, weekends, and public holidays.
A current Responsible Service of Alcohol (RSA) certificate is preferred.
What We Offer
A supportive and welcoming team culture.
Flexible rostering.
Staff meals and employee discounts.
The opportunity to work in a busy, respected local restaurant known for its quality food and hospitality.
Pay: $26.44 – $47.51 per hour
Advantages:
Free drinks
Free food
Work Location: In person
📌 Wait Staff Essendon
🏢 Hugo Dining
📍 Essendon
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