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About the role

Smart Start Interlocks is seeking a full time Collections Officer to join our team in Heidelberg West. As a Collections Officer, you will be responsible for contacting customers, negotiating payment plans, and ensuring timely collection of outstanding interlocks.

What you'll be doing
Proactively reach out to customers with overdue accounts
Negotiate and collect payment arrangements
Maintain accurate and up-to-date records of all customer interactions and payment plans
Engage our network & 3rd parties to remove interlocks
Provide regular reports on the status of outstanding accounts and collection efforts
Maintain a skilled and empathetic approach when dealing with customers
Contribute to the continuous improvement of the collections function

What we're looking for
Experience in a collections role preferred
Strong communication and negotiation skills,



with the ability to handle difficult conversations
Excellent organisational and time management abilities, with a keen eye for detail
Resilient and persistent, with the ability to work under pressure
Commitment to providing exceptional customer service

What we offer
Competitive salary and commission opportunities
Comprehensive training and development programs
Supportive and collaborative team setting
Team social outings and activities

About us

Smart Start Interlocks are the leaders in offender monitoring, we provide governing bodies with effective solutions for monitoring offenders under Drink Drive legislation. As a rapidly growing company, we are dedicated to delivering creative solutions and exceptional customer service.

Apply now to become our next Collections Officer and be part of our dynamic team!

📌 Collections Officer Heidelberg West
🏢 Smart Start Interlocks
📍 Heidelberg West