Join our team as a Full Time Guest Service Agent and help create exceptional guest experiences in a fast paced, guest focused environment.

Dorsett Gold Coast is a stylish and contemporary hotel in the heart of Broadbeach, offering contemporary facilities, breathtaking views, and genuine hospitality. As part of the globally recognised Dorsett brand, we are committed to delivering memorable stays and exceptional service.

About the Role:

As a Guest Service Agent, you’ll be the first point of contact for our guests, offering exceptional customer service and ensuring every guest feels welcome and valued. You’ll have the opportunity to work in a fast-paced environment, engage with guests from all over the world, and contribute to making Dorsett Gold Coast an unforgettable place to stay.

Key Responsibilities:
Provide a warm and welcoming experience to all guests upon arrival and departure
Process check-ins and check-outs, ensuring a smooth and seamless experience
Handle guest enquiries, requests, and complaints in a friendly and efficient manner
Answer phone calls, emails, and other communications promptly and professionally
Assist with guest reservations,



room assignments, and special requests
Ensure all front desk operations are completed in a timely, accurate, and productive manner
Collaborate with housekeeping and other departments to ensure guest satisfaction
Maintain up-to-date knowledge of hotel facilities, services, and local attractions to offer tailored recommendations
Support all aspects of customer-facing operations, ensuring a consistently high level of service across the hotel
Flexibility to work a rotating roster, including weekends and public holidays

Why Dorsett?
50% off stays in our properties, globally
Employee Assistance Program
Birthday Leave - a day to celebrate you!
Qualified, friendly and supportive team
Ongoing Professional Development
Stunning location right in the heart of the Gold Coast
Be part of an innovative global brand with a local vibe – we blend the best of both worlds!

What’s Next?

If you’re ready to join a fun, rapid-paced and vibrant environment – we would love to hear from you!

📌 Guest Service Agent Broadbeach
🏢 Dorsett Hotels
📍 Broadbeach