Job description

Job type: Casual - (SLA : Next business day /4 hours response time)

Experience: 2 to 3 years of relevant Experience

Required Duties & Skills:

Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.
Providing IT support on client site
Windows OS
Windows Server/AD basic knowledge
Microsoft Office applications (O365)
Basic understanding of network devices (Cisco and HP)
Basic understanding of Network topology (TCP/IP, DNS, WINS)
Experience managing mobile devices
Experience managing printer support
Experience of working in an ITIL setting
Basic understanding of first level application support
Solid customer service mindset
Conduct support operations with global team and tools on a day-to-day basis
Willingness to travel, not more than 20% of working time
Excellent interpersonal and communication skills – in verbal and written English.
Local language requirement based on service location

Primary Skill




Positive understanding of IT Service Management processes and practices
Demonstrates a positive and productive attitude
Manages to prioritize tasks and work under pressure
Inspires the trust of others
Follows organization’s goals, values, policies, and procedures
Manages competing demands, frequent changes, and uses time effectively
Strong business understanding
Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
Problem solving capabilities

Job Type: Casual

Schedule:
Monday To Friday

Work Authorisation:
Full working rights

Work Location: In person

Job Type: Full-time

Pay: $25.00 – $35.00 per hour

Application Question(s):
Do you have full working rights to Work In Australia

Work Location: In person

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