"At Opal HealthCare, we know that companies don’t succeed - people do."That’s why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do.

With 146 Care Communities and over 20,000 team members, we’re one of Australia’s leading private aged care providers—and we’re growing.

About the Role:

We’re seeking a Relief Customer Support Manager to support our Victorian Care Communities. You’ll cover sites within Melbourne, with occasional regional travel. Your region (North or South) will be based on your location.
Provide Relief CSM support across multiple Care Communities
Welcome new enquiries and deliver warm, informative tours
Manage the sales pipeline to maximise occupancy
Support new CSM onboarding and training
Assist with reception and administration as required
Help maintain excellent customer experience and feedback standards

About You:
Previous experience in Sales and/or Administration is preferred
Experience in Hotel,



Duty or Property Management is highly regarded
Warm, qualified communication style with a passion for customer service
Highly organised, proactive, and able to manage competing priorities
Committed to delivering exceptional experiences for older Australians

What We Offer You:
Work/life balance – Full‑time hours (Mon–Fri, 9am–5pm), no weekend work
Professional development – Access to industry‑leading training, leadership programs and the Opal HealthCare Academy
Referral bonuses – Earn up to $5,000 for referring current team members
Career pathways – Secondment opportunities across our national network and a pathway to future leadership roles through our 2GM Program
A supportive, team-oriented team culture where your contribution is truly valued

Shortlisted applicants will be contacted promptly for interview.

Please note: All applicants must be willing to undergo a pre-employment medical, police check and NDIS Worker Screening Check.

📌 Relief Customer Support Manager Melbourne & Victoria East Melbourne
🏢 Opal HealthCare
📍 East Melbourne