A leading financial services organisation in Brisbane CBD are seeking an experienced Senior Collections/Recoveries Officer to manage complex home loan and secured asset accounts through late‑stage recoveries, litigation, possession and sale.
Responsibilities
Late‑stage recoveries — manage complex mortgage and secured asset accounts through arrears, litigation and recovery
Collections — Manage arrear accounts and negotiate payment arrangements.
Litigation — prepare matters for legal referral, track milestones, review solicitor updates and recommend next steps
Secured asset recoveries — oversee repossession, valuation, auction, insurance and shortfall activity
Stakeholder management — provide clear instructions, monitor service levels and elevate delays
Hardship & vulnerability — identify hardship, refer appropriately and ensure fair customer treatment
Reporting & governance — maintain registers, trackers, records and contribute to performance reporting
Compliance & risk — ensure all activity aligns with legislation, policy and industry codes
Qualifications
Minimum 3 years of collections experience within mortgages (essential) or secured asset recoveries
Exposure to handling late‑stage collections
Relationship builder and ability to read between the lines and come up with a solution.
Robust knowledge of home loan recoveries, legal referral processes and secured asset recovery
Experience identifying and managing hardship and vulnerable customer situations
High attention to detail across legal instructions, account notes, reporting and registers
Strong negotiation, communication and stakeholder management skills
Benefits
Prospect to influence recovery outcomes and process improvements
Growing organisation
Supportive team culture with ongoing development
Hybrid Work setting
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