In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support in our CASE team.
Role Title
Customer Service Consultant - CASE
Location
Geelong, Victoria, Australia
Hours
Monday – Friday, Full Time Permanent
Role Level
Entry - Mid
Reporting
Regional Manager - Victoria
Essential Skills & Qualifications
Previous customer service or industry experience preferred, but not essential
Adept at navigating computer systems to manage customer interactions and records
Ability to analyse situations and think critically to find solutions to customer issues
Excellent verbal and written communication skills
Ability to remain composed in a rapid-paced work environment and under pressure
Duties & Responsibilities
Resolve customer issues and concerns in an productive manner
Learn and stay up-to-date with our products and services,
and use this knowledge to enhance customer experience
Assist customers with accurate and timely order placement, tracking, and processing
Foster strong and positive relationships with customers to encourage loyalty and repeat business
Provide excellent customer service over the phone and on emails making a excellent first impression in every case
Benefits
Employee discounts on Aidacare health equipment products and services
Quarterly incentive scheme
Employee Assistance Program to support mental wellness
Perks package includes discounts for retail, insurance, gym and more
Comprehensive training program to equip you with the necessary skills and knowledge
About The Company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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📌 Customer Service Consultant Case Geelong
🏢 Aidacare
📍 Geelong
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