Role Overview: We are seeking Level 1 Desktop Engineer to join our agile team to work with one of our clients onsite in Geelong. The ideal candidate will have prior experience in a similar role and be comfortable and confident in a range of Windows technologies.

We will be joining a team of engineers already implementing the Win 11 rollout, therefore you will be required to integrate quickly to complement the team. As you will be assisting end-users, excellent communication skills – spoken, written and interpersonal are required as is the need to be in office on a daily basis.

Key Responsibilities
Adherence to documented operational procedures for both PC & laptops
Experience in dealing with and assisting end-users who are not IT literate
Knowledge and experience across Windows OS, O365, Sharepoint, Teams etc.



will be well-regarded
Ability to work independently and manage multiple tasks simultaneously
Solid understanding of Windows desktop and basic server environments
Operating collaboratively with team to elevate capability and consistency

About You
3+ years in a service desk or technical support role
Experience in Win11 rollout
Ability to troubleshoot technical issues methodically and efficiently
A genuine passion for delivering quality customer support
Excellent comms

Note that you must have the right to live & work in this location to apply for this role
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📌 Level 1 Desktop Engineer Win 11 Rollout Victoria
🏢 Ethan Talent
📍 Victoria