We are partnering with a growing travel insurance organisation to recruit an Emergency Assistance Claims Coordinator.

Working within a supportive and team-oriented team, you will play a key role in assisting travellers during emergencies, coordinating urgent cases and ensuring claims are managed efficiently and accurately. This is a fantastic prospect to join a business known for its positive culture, genuine career progression and commitment to developing its people.

What You'll Be Doing
Coordinate emergency assistance cases and urgent customer enquiries
Review policy coverage and support travel insurance claims assessments
Liaise with customers, medical providers and internal stakeholders
Assist with complex and time-sensitive travel emergencies
Ensure claims and cases are managed accurately and compliantly

About You
Experience within travel insurance, emergency assistance, Medical,



claims or a customer-focused environment
Strong communication and problem-solving skills
Calm and professional approach when managing urgent situations
Ability to prioritise multiple tasks and work collaboratively within a team

Why Apply?
Supportive, collaborative team culture with monthly socials and ongoing training
Hybrid working model | 2 days from home
Work closely with visible leaders
Monthly bonus program and genuine career progression opportunities

If you're looking for a rewarding prospect where you can support customers during critical moments while building a long-term career with a growing organisation, we'd love to hear from you. Please apply now.
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📌 Emergency Assistance Assessor City Of Sydney
🏢 Agrifutures
📍 City of Sydney