Probe CX in Melbourne is seeking a Call Quality Agent to evaluate calls and digital interactions against structured QA and compliance frameworks. You will identify compliance risks, collaborate with team leaders to uncover training needs, and provide actionable, data‑driven feedback that helps coaches improve customer satisfaction (NPS).
The role offers exposure to regulated portfolios and prospects to participate in calibration sessions, with support for growth across departments.
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📌 Call Quality & Compliance Specialist Melbourne (Australia)
🏢 Probe Group
📍 Australia
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