We're looking for an experienced Freight & Customer Service Administratior to join our operations team at a leading manufacturing facility in Melbourne's east. This is a agile, multi-functional role combining freight coordination, invoicing, and customer service support.

You'll manage our freight logistics across multiple carriers and customer channels, ensure accurate and timely billing, and be the first point of contact for customer inquiries. It's a role with genuine variety-no two days the same-and real responsibility in keeping our operations running smoothly with a focus on cost improvement and effeciency.

This role is ideal for someone who enjoys working independently, solving problems on the fly, and taking ownership of critical business functions.

Your Key Responsibilities

Freight & Logistics (60%)
Book and coordinate freight shipments with multiple carriers
Track deliveries, manage schedules, and communicate with customers
Negotiate rates and resolve carrier issues
Maintain freight records and identify cost-saving opportunities
Manage complex, multi-SKU shipments and fragile product handling
International container exporting and importing.

Invoicing & Billing (25%)




Generate accurate customer invoices in our ERP system
Process payments, reconciliation, and billing corrections
Manage accounts and resolve billing discrepancies
Maintain clean, auditable records

Customer Service (15%)
Answer customer calls and respond to inquiries professionally
Handle order status, delivery, and payment questions
Resolve issues with empathy and urgency
Escalate complex matters appropriately

About You
3+ years' experience in freight, logistics, operations, or warehouse administration
Proven competency with invoicing and billing processes
Experience with ERP systems (SYSPRO, SAP, NetSuite, or similar)
Solid attention to detail and commitment to accuracy
Excellent organisational and time-management skills
Skilled phone manner and customer service orientation
Proficiency in Excel and standard office software
Ability to work independently and problem-solve under pressure

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📌 Freight & Customer Service Maroondah City
🏢 Composite Materials Engineering
📍 Maroondah City