HOBAN Recruitment is proud to support the upcoming State Election.
We are seeking hands-on IT professionals to support upcoming election operations in a fast-paced, time-critical environment.
Commencement:5th August, ****
Duration:Mid to Late December
Onsite Locations:Horsham|Warrnambool|Torquay|Corio|Ballarat
About The Role
As an IDS Officer, you will provide Level 1 IT support across election hubs, early voting centres, mobile voting locations, and election day venues.
You will act as the first point of contact for technical issues, ensuring systems remain operational throughout critical election periods.
This role combines helpdesk support and on-site field work, supporting devices and systems including laptops, printers, networks, user accounts, and the Electronic Roll Mark Off (ERMO) system.
What's in It for You
Contribute to a critical democratic process
Gain experience in large-scale IT operations
Work within a diverse and inclusive team environment
Key Responsibilities
Provide Level 1 IT support via phone, email, and ticketing systems
Log, triage, and resolve incidents within service standards
Troubleshoot user access, Windows environments, printers, and network issues
Deploy, configure, and test IT equipment across multiple sites
Support ERMO setup, synchronisation, and return processes
Stage, update, and distribute devices across locations
Maintain accurate asset tracking and documentation
Escalate issues based on priority and collaborate with broader teams
About You
Proven experience in Level 1 IT support
Strong knowledge of Microsoft Office, Teams, and general PC environments




The ability to prioritise tasks in high-pressure environments
Excellent communication skills with the ability to support non-technical users
Experience with device deployment, asset management, or basic networking (desirable)
Requirements
Current Australian driver's licence and access to a vehicle
Willingness to travel across various locations
Flexibility to work early mornings, evenings, and weekends
Ability to stand for extended periods and perform light manual handling
Willing to obtain a National Police Check
What We're Looking For
We're seeking candidates who:
Stay calm and qualified under pressure
Communicate clearly and effectively
Demonstrate integrity and political neutrality
Work collaboratively and handle sensitive information appropriately
Additional Information
Employment is subject to:
National Police Check
Right to work verification
Political disclosure and confidentiality requirements
Please note: Working hours may change at short notice to meet operational needs.
If you thrive in fast-paced environments and enjoy practical, hands-on IT work, we encourage you to apply.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ****** or visit hoban.com.au/adjustments for additional contact details.
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📌 Help Desk Services (Warrnambool)
🏢 HOBAN Recruitment
📍 Warrnambool