Customer Service Specialist - International Freight Forwarder
Sydney or Melbourne
Are you looking to join a global freight forwarding organisation while still enjoying the benefits of a close-knit, people-focused culture?
Our client is a well-established international logistics provider with a strong Asia-Pacific presence, offering the best of both worlds, the resources and opportunities of a global business combined with the accessibility, flexibility and supportive culture of a local team.
With a stable Australian workforce and a strong commitment to innovation, they are investing in their own technology, systems and tools to continuously improve the way they operate.
This is an exciting opportunity to join a progressive organisation that values its people and is focused on future growth.
The Opportunity
Reporting to the Customer Service Manager, youll take ownership of a portfolio of key clients, ensuring their international freight movements are managed efficiently while delivering an exceptional customer experience.
Working closely with customers, overseas offices, operations teams and management, you will play a key role in ensuring shipments move seamlessly from booking through to final delivery.
This is an excellent opportunity for an experienced Customer Service professional who enjoys building relationships, solving problems and taking ownership.
Your Responsibilities
Manage a portfolio of key customer accounts
Coordinate international Air & Sea Freight shipments from booking through to delivery
Provide proactive communication and updates to customers
Liaise with overseas offices and global agents to ensure shipment deadlines are achieved
Maintain accurate shipment milestones and documentation




Ensure customer SOPs are followed and continually improved
Prepare customer KPI reporting
Resolve operational issues efficiently and professionally
Coordinate Customs, Biosecurity and compliance requirements
Ensure accurate and timely invoicing
Build strong relationships with customers and internal stakeholders
Contribute ideas to improve processes, systems and service delivery
About You
To be successful in this role, you will have:
Previous experience within International Freight Forwarding Customer Service
Strong understanding of Import and/or Export Air & Sea Freight operations
Experience managing customer accounts and shipment requirements
Experience using CargoWise or similar freight forwarding systems
Excellent communication and relationship-building skills
Strong attention to detail and organisational skills
A proactive, solutions-focused attitude
Ability to work autonomously while being part of a supportive team
Why Join?
Enjoy the stability of a successful Australian team with global backing
Work within a genuine people-first culture
Be supported by experienced and approachable management
Flexible hybrid working arrangements (2 days working from home)
Opportunity to work with contemporary systems and innovative technology
Be part of a business that invests in continuous improvement and future growth
Long-term career opportunities within a progressive organisation
If you are looking for your next career move with a company that combines global capability with a personal, supportive culture, we would love to hear from you.
Location
Sydney - Southern Sydney
Melbourne - Melbourne Airport Precinct
Salary Level
$80,000 - $90,000 + Super (pending experience)
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