Help children have the best start in life through high quality education & care.
Improve outcomes for children and families in early education and care.
Join an expert team working across governments at the national level.
About ACECQA
We want children in Australia to have the best start in life through quality education and care.
We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments to:
implement changes that benefit children birth to 13 years-of-age and their families
monitor and promote the consistent application of the Education and Care Services National Law across all states and territories
support the early childhood education and care sector to improve quality outcomes for children
We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care.
ACECQA is committed to being a child-safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children.
The Role
The Sector Information Services Officer operates in a quick-paced environment as the primary point of contact for ACECQA enquiries.
The role is responsible for delivering high-quality customer service through the timely and accurate management of phone and email enquiries relating to the National Quality Framework, supporting a diverse range of internal and external stakeholders.
This role is full time and fixed term (12 Months) or (6 Months) at ACECQA Band 3/4 ($82,639- $102,446).




About You
To be successful in this role you will need:
Demonstrated ability to deliver high quality customer service over the phone and via email.
Well-developed relationship building and stakeholder management skills.
Demonstrated ability to prioritise tasks and meet personal responsibilities within established deadlines, even in high-pressure environments
Proficient computer skills and experience with large volume data entry, database use and maintenance.
Well-developed written and verbal communication skills including demonstrated capacity to listen, interpret and convey information and legislation in a clear, accurate and timely manner.
Demonstrated ability to support productive working relationships within a team and wider business groups.
While not essential, the following attributes will greatly assist you in the role:
Knowledge of the children's education and care sector in Australia and familiarity with the National Quality Framework, including the National Law and Regulations.
Possess solid computer literacy skills and experience navigating multiple programs concurrently.
Provide advice on procedures and requirements; and/or administer relevant records and documentation according to their requirements




ACECQA is committed to removing barriers and opening up opportunities.
As an employer we seek to ensure people with differing needs and abilities have the same opportunities to successfully gain skills, knowledge and experience through work, social activities, education and training irrespective of their age, disability, colour, race, gender, religion, sexuality, family responsibilities, or location.
In particular, we are committed to improving opportunities and outcomes for Aboriginal and Torres Strait Islander peoples.
You must have the right to work and live in Australia to apply for this role.
The successful candidate will be required to consent to a national police check.
More information
If you have any questions about the role or recruitment process, please contact the Recruitment team at .
Notice to agencies
ACECQA will not accept applications from any source other than directly from a candidate for this vacancy.
Recruitment agencies must have received instructions from ACECQA in relation to a specific vacancy in order to submit applications on behalf of candidates.
ACECQA is collecting the information requested in the advertisement for the purpose of selection, recruitment and engagement of staff.
ACECQA is authorised to do so by the Education and Care Services National Law.
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📌 Sector Information Services Officer (New South Wales)
🏢 ACECQA
📍 New South Wales