Customer Service & Order Management Coordinator
Kyvalley Dairy Group is a 100% Australian family-owned business based in Northern Victorian, Geelong and an office in Melbourne.
It is a vertically integrated dairy business owning Dairy Farms and fresh milk processing plants.
We are proud to be an Australian owned dairy company with a family company culture and strong core values.
We are seeking an experienced FMCG Customer Service & Order Management professional to join our growing dairy business.
This is not a traditional customer service role.
You will play a critical role in managing customer orders from order entry through to delivery, working closely with sales, production planning, logistics and manufacturing to ensure customers receive the right product at the right time.
Ideal candidates will have experience in FMCG, food manufacturing, beverage, dairy or other high-volume supply chain environments where service levels, inventory and production constraints must be managed daily.
Key Responsibilities
Process customer orders across multiple service channels (retail, foodservice, distributor model and bulk)
Manage order changes, credits, and debit adjustments accurately and promptly
Liaise with sales, production, logistics, and key stakeholders to ensure timely fulfilment
Act as a key point of coordination within the end-to-end supply chain, ensuring alignment between demand, production, and delivery
Resolve customer queries, issues, and complaints in a professional and efficient manner
Maintain accurate records and ensure data integrity across systems
Monitor order status and proactively communicate updates to customers and internal teams




Support continuous improvement initiatives within customer service and order management processes
Skills & Experience
Minimum 2yrs experience in FMCG, food manufacturing, wholesale distribution, logistics, supply chain, customer service order management (dairy highly regarded)
Strong understanding of supply chain, order fulfilment processes, including order-to-delivery, production planning impacts, and logistics coordination
Experience processing high-volume orders across multiple channels
Robust understanding of order management, credits, and invoicing processes
Excellent communication skills with the ability to build and maintain relationships at all levels
High level of attention to detail and accuracy
Strong organisational and time management skills in a fast-paced environment
Ability to work collaboratively across cross-functional teams
Proficiency in ERP systems and Microsoft Office (especially Excel)
Personal Attributes
Customer-first mindset with a proactive approach to problem-solving and genuine desire to deliver great service
Strong interpersonal skills and team player
Adaptable, resilient, and able to manage changing priorities
High level of accountability and ownership
Strong communicator who builds trust across teams and with customers
Hands-on and proactive, with a bias for action and follow-through
Ability to understand and respond to supply chain constraints and priorities
Why Join Us?
Join a 100% Australian-owned and vertically integrated dairy business
Collaborative and supportive team culture
Opportunity to develop within a fast-moving supply chain ecosystem
Play a critical role in delivering essential products to market
Genuine exposure to end-to-end FMCG operations
#J-*****-Ljbffr

📌 Customer Service & Order Management Coordinator (Melbourne)
🏢 Ky Valley Dairy
📍 Melbourne