As our SCJ
Customer Care Officer
, you'll play an important role in ensuring the delivery of exceptional support to our valued clients. In this role, you'll handle inquiries with care and efficiency, proactively resolving issues to ensure a high level of customer satisfaction.
You'll join a diverse, collaborative team where you will feel valued, respected, supported and can bring your authentic self to work every day.
The Role
Role
: Part-time (min 20 hours / week, with chance to increase hours).
Pay
: $28 - $30 (depending on industry experience)
Work schedule
: Weekdays (school friendly hours) at our Head Office location (Kotara)
Responsibilities
Managing enquiries from both internal and external customers through a range of channels.
Complete administrative tasks related to customer care operations
Processing incoming orders for customers according to specific requirements, including orders, inventory requests and deliveries
Providing high level service and responsiveness when supporting with product availability enquiries, pricing requests and any disputes as necessary.
Representing company values and carrying out your role with integrity.
About you
You're friendly, enthusiastic & professional




Reliable, dedicated and truly committed to customer service
Clear verbal and written communication skills
Strong problem-solving skills and attention to detail
You're solutions-focused and ready to put SCJ clients at the centre of everything you do
Ability to calmly resolve customer queries quickly and accurately.
A true professional – someone who is punctual, reliable and a support for fellow team members.
Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks.
About Us.
Simon Curwood Jewellers are the largest custom Jeweller in Australia. We offer premium quality, ethically sourced diamonds and a luxury experience – we strive to ensure consistency and luminosity with each carefully curated and designed individual piece.
We value leading industry knowledge, experience, and attention to detail. When it comes to custom designed jewellery, we understand each vision is special and unique. That's why our team are dedicated to delivering the upmost care and precision to transform the ideal engagement ring from a dream to reality.

📌 Customer Care Officer (Newcastle)
🏢 Simon Curwood Jewellers
📍 Newcastle