Job no:
******
Work type:
Permanent
Location:
South Brisbane
Categories:
Administration
About the role
Mater Hospital
Brisbane is seeking a customer-focused
Administration Officer
to join our
Administration Reception
team in a
full-time, permanent position
.
This is an excellent opportunity to play a vital role in supporting the day-to-day operations of a busy hospital environment, ensuring patients, visitors and clinical teams receive exceptional administrative support.
As the first point of contact for many patients, you'll help create a welcoming experience while contributing to the efficient delivery of high-quality healthcare services.
The role is responsible for supporting the daily administrative requirements of the department, with a strong focus on operational efficiency and exceptional service.
You'll provide high-quality administrative and reception support that helps ensure the smooth operation of the department and enhances the patient experience.
Your responsibilities will include:
Welcome and assist patients, visitors and staff with qualified, friendly customer service.
Manage patient appointments, registrations and administrative enquiries.
Perform general reception, filing, record management and data entry activities.
Prepare, scan and maintain accurate documentation and patient records.
Coordinate incoming and outgoing correspondence and mail.
Support departmental rostering and other administrative processes as required.
Work collaboratively with clinical and administrative teams to ensure efficient service delivery.
Contribute to continuous improvement initiatives and participate in training and development opportunities.
Maintain compliance with Mater policies,



procedures and workplace health and safety requirements.
About you
You're an organised and proactive administration professional who enjoys delivering exceptional customer service in a fast-paced healthcare environment and thrives as part of a collaborative team.
You will bring:
Previous experience in an administrative, reception or customer service role, ideally within healthcare.
Strong organisational skills with the ability to manage competing priorities and meet deadlines.
Excellent written and verbal communication skills.
High level of accuracy and attention to detail.
Demonstrated ability to work effectively both independently and as part of a team.
Proficiency in Microsoft Office applications and the ability to learn recent hospital information systems.
A patient-centred approach with a genuine commitment to delivering exceptional service.
Ability to remain calm, positive and adaptable in a changing environment.
Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals.
We're leaders in healthcare , education , fundraising & philanthropy and research — and it's our people who make the difference.
We're looking for passionate individuals to join our team and help shape the future of care.
At Mater, you'll be part of a purpose-driven organisation that values innovation,



compassion, and excellence.
Increase your take-home pay
with generous salary packaging options, including meal and entertainment benefits
Grow your career
with access to industry-leading training and professional development through Mater Education
Wellbeing support
through our Employee Assistance Program and on-site pastoral care teams
Access a range of health and wellbeing services
with a corporate discount on private health insurance
Exclusive discounts
across dining, retail, travel, accommodation (just to name a few!)
Stay active
with unlimited access to discounted gyms via the Fitness Passport program
Convenient, discounted on-site parking
Enjoy great food
with reduced prices at our campus cafés and coffee spots
Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.
Applications close Thursday 20 th August **** –please note, we may contact applicants prior to the closing date.
Direct applications only — we are not engaging recruitment agencies at this time.
All successful candidates may be required to complete pre‐employment checks (including criminal history, working rights, medical and working with children checks).
Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued.
We welcome applications from people of all backgrounds and abilities.
Visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
Advertised:
06 Aug **** E. Australia Standard Time
Applications close:
20 Aug **** E. Australia Standard Time
#J-*****-Ljbffr

📌 Administration Officer - Reception (Brisbane)
🏢 Mater Health Services
📍 Brisbane