Yarra Valley Lodge, 2 Heritage Avenue, Chirnside Park, Victoria, Australia
Posted Thursday 6 August **** at 2:00 pm
The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences.
While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.
EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
Onceyou'rein,there'sno limits on where your career could take you.
About the Role
We are seeking an enthusiastic and dedicated professional to join our team in a Front Office as a casual Guest Service Agent.
As the ideal candidate you'll have a robust background in a similar environment, with a robust commitment to delivering exceptional guest experiences.
At Yarra Valley Lodge, we pride ourselves on providing exceptional accommodation and creating unforgettable experiences for our valued guests.
Whether they are here for a relaxing leisure holiday, attending large meetings and conferences, or celebrating a spectacular wedding, we are committed to delivering excellence at every turn.
Skills & Experience
Guest Interaction:



Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
Express genuine appreciation when bidding guests farewell.
Communication: Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
Multitasking: Capable of managing multiple tasks efficiently while maintaining a high level of service under pressure.
Teamwork: Work collaboratively with other team members to ensure smooth operations and enhanced guest satisfaction.
Professional Conduct: Maintain a professional demeanor and presentation at all times, including impeccable grooming standards.
Phone Etiquette: Answer telephones with appropriate etiquette, providing clear and helpful information.
Attention to Detail: Display strong attention to detail, especially when handling guest requests and performing tasks.
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapidcareer growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ's largest and most diverse experiences company
Join Yarra Valley Lodgeand become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Yarra Valley Lodge, 2 Heritage Avenue, Chirnside Park, Victoria, Australia
#J-*****-Ljbffr

📌 Guest Service Agent (Melbourne)
🏢 EVT
📍 Melbourne