About the Role
As a Rostering Coordinator (known internally as a Service Delivery Coordinator), you will manage workforce rosters, respond to operational requests, conduct employee welfare calls, and ensure service delivery standards are maintained across a portfolio of clients.
This is a day‐shift position with rostered shifts across weekdays and weekends.
Roster Pattern
Training: 8:00am – 4:00pm
Week 1: 5:30am – 1:30pm or 6:00am – 2:00pm (depending on portfolio)
Week 2: 10:00am – 6:00pm
Key Responsibilities
Manage workforce rosters.
Respond to operational requests.
Conduct employee welfare calls.
Maintain service delivery standards across clients.
Qualifications & Experience
Previous experience in rostering, administration, workforce planning, or a contact centre environment.
Excellent communication and interpersonal skills.
Professional and confident phone manner.
Full Australian working rights.
Australian citizenship (required due to government client requirements).




Ability to successfully complete a National Police Check.
Availability to complete initial training from Parramatta office.
Benefits
Supportive and inclusive team culture.
Career development opportunities.
Stable, permanent role within a growing national company.
Convenient Parramatta location close to major transport links.
Prospect to play a key role in supporting essential services across Australia.
Veteran support encouraged.
EEO Statement
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person.
We encourage and celebrate diversity.
We are proud to be certified by the Workplace Gender Equality Agency, partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
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📌 Rostering Coordinators - Day Shifts (New South Wales)
🏢 MSS Security
📍 New South Wales