The McMillan Shakespeare Group (MMS) is seeking a Customer Support Manager to lead the customer support function, delivering high-quality, scalable support across inquiries and escalations.
You will drive service standards, coach teams and partner cross-functionally to improve processes and customer outcomes.
In this hybrid Melbourne-based role, you will champion data-driven decisions, optimise case management and advocate customer-centric problem solving to support business growth and
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📌 Customer Support Leader: Scale-Up & Automation (Melbourne)
🏢 Plan Partners
📍 Melbourne
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