Officer, Client Engagement (South Hedland)
Full-time Permanent Associate
Posted 03 Jul ****
Description
Work with Impact.
Be Connected.
Live the Pilbara Experience.
Learn, Lead, and Thrive.
About Us
PCLS has regional offices in Karratha, Roebourne, South Hedland, and Newman.
We offer a range of services, including:
Legal Services
Financial Counselling
Tenant Advice and Education Service
Housing Support
Domestic Violence Advocacy & Support
Redress Support
Settlement, Engagement and Transition Services (SETS)
About the Opportunity
We are seeking a proactive and client-focused Client Engagement Officer to be the first point of contact for clients, visitors, and stakeholders.
This role is based in our South Hedland office and is key to ensuring a positive client experience while supporting efficient office operations and accurate client data management.
Key Responsibilities
Client Engagement and Reception
Act as the first point of contact, providing professional, respectful, and empathetic service
Manage client enquiries via walk-ins, phone, and online channels
Conduct initial client intakes in line with procedures
Record and triage referrals, ensuring timely follow-up
Maintain a welcoming and culturally safe reception workplace
Direct enquiries to appropriate team members
Administrative Support
Provide day-to-day administrative support, including correspondence, scanning, filing, and data entry




Maintain accurate and confidential client records
Manage and coordinate meeting room bookings
Monitor and action the administration inbox
About You
Strong communication and interpersonal skills
Ability to manage sensitive information with confidentiality and professionalism
High level of organisation and attention to detail
Experience in administrative or client-facing roles (preferred)
Ability to work both independently and as part of a team
Experience with databases or case management systems (desirable)
What We Offer
Supportive and collaborative team setting
Opportunity to make a meaningful impact in the community
Annual leave (5 weeks) with 17.5% annual leave loading
Additional 0.5% superannuation
Regular supervision and professional development and training opportunities
Access to not-for-profit salary packaging
Air conditioning and dependent allowance (if eligible)
Salary Packaging available (tax incentives)
Gifted leave over Christmas and New Year
Inclusion, Diversity and Equity Statement
PCLS is passionate about embracing diversity and creating an inclusive and welcoming workplace.
PCLS encourages Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, religion, and sexual orientation to apply.
We are a child-safe organisation.
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📌 Officer, Client Engagement (South Hedland) (Port Hedland)
🏢 Rgit Australia
📍 Port Hedland