Team Global Express is seeking a highly organised and customer-focused Administration Assistant to join our Townsville Freight Office on a Permanent Full-Time PM Shift.
This is a fantastic opportunity for someone who enjoys working in a fast-paced transport environment, has strong administrative skills, and takes pride in providing exceptional customer service while supporting daily freight operations.
About the Role
Reporting to the Administration Manager, you'll play a key role in ensuring the efficient day-to-day operation of the Freight Office.
You'll work closely with operational teams, customers, carriers and internal stakeholders to ensure freight documentation is processed accurately, compliance requirements are met, and administrative tasks are completed on time.
Key Responsibilities
Provide day-to-day administrative support within the Freight Office.
Process freight documentation accurately and efficiently.
Manage data entry and linehaul manifesting activities.
Deliver outstanding customer service to both internal and external customers.
Prepare, update and maintain reports using Microsoft Excel.
Manage email correspondence and calendars using Microsoft Outlook.
Process carrier and agent payment reconciliations.
Maintain accurate operational records and documentation.
Ensure all administration activities comply with Team Global Express policies, procedures and audit requirements.
Assist with operational reporting and compliance activities.
Provide reception support when required.
Work collaboratively with operational teams to support daily freight movements.
Participate in cross-training and continuous improvement initiatives.
At Team Global Express, we value Safety,



Service, Accountability and Teamwork.
We are committed to creating an inclusive workplace where everyone is respected, supported and empowered to succeed.
What You'll Bring
Previous administration experience, ideally within transport, logistics or freight operations.
Strong customer service and communication skills.
Excellent data entry accuracy and attention to detail.
Intermediate Microsoft Office skills, particularly Excel and Outlook.
Experience working with transport management systems or similar databases (Toll Works or similar highly regarded).
Solid organisational and time management skills with the ability to prioritise competing tasks.
Excellent written and verbal communication skills.
Ability to build positive relationships with customers and colleagues.
Ability to work both independently and as part of a team.
A positive attitude with a willingness to learn and adapt.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand.
We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by ****.
To learn more about our story, visit /.




Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand
With an unrivalled and expansive network, Team Global Express builds unique, cutting-edge, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand.
Backed by Allegro Funds, Australia's most awarded and largest transformation and turnaround private equity firm, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours.
Why TGE
We care about our customers, our people, and our planet.
We are always innovating and improving our services.
We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Adaptable work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond
An inclusive workplace, works for everyone
We celebrate difference.
As an Equal Prospect Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.
Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
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📌 Administration Assistant Pm (Townsville)
🏢 Team Global Express
📍 Townsville