NET Automation is an Australian owned industrial business which is the distributor for Camozzi Automation, Italy's largest pneumatics manufacturer, which we supply to the Asia-Pacific region.
To complement the Camozzi range, we stock other European products to supply complete solutions to customers.
We are a national business with our head office and warehouse in Knoxfield, Victoria.
After nearly 30 years with Camozzi Automation, we are established and well placed in the market, with a loyal following of manufacturers and customers who appreciate the value and service we provide.
We are seeking an Internal Salesperson with a technical aptitude to join our team at NET Automation.
Customer Interaction
Manage day-to-day interaction with customers, aiming to provide them with a positive experience by being proactive, knowledgeable and overall pleasant to deal with
Answering inbound calls and emails, making outbound calls and sending emails.
Promptly address customer questions and concerns about products or services, resolving customer complaints effectively and escalating issues when necessary.
Processing or generation of quotes, orders, returns and credit card payments.
Process sales records from inquiry to the Delivery stage.
Develop and maintain a deep product and customer base knowledge
Provide knowledgeable and accurate information to customers.




Maintaining records of customer interactions and transactions with the ERP and other systems as required from time to time
Sales Contribution
Identify opportunities to expand relationships with customers / prospects and contribute to the improvement of the business
Identifying opportunities to upsell or cross-sell products and services.
Identify and collaborate with the external sales team on sales leads and opportunities.
Build and maintaining customer relationships.
In collaboration with the external sales team follow up on open quotes.
Record Lost sales and provide report to management.
Identify opportunities to expand share of customer wallet and work with other departments to execute
General
Contribute to continuous improvement, safety and a positive organisational culture
Collaborate with other departments of the organisation in the best interests of NA and the customer directly or by supporting other team members in their role as required.
Following company policies and procedures.
Adhere to Housekeeping policies and procedures.
Staying up to date on product knowledge.
Support other roles directly during periods of high workload (help receive stock, help pack etc)
Uphold the values of Net Automation
Adhere to OHS policies and Procedures
Identify and communicate areas for improvement within the organization
Other tasks as may be required by management from time to time
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📌 Internal Sales / Customer Service (Melbourne)
🏢 Net Automation
📍 Melbourne