Purpose of This Role
The Warehouse Team Leader is the operational heartbeat of the CENDRÉ warehouse. This role leads the day-to-day running of warehouse operations — from receiving and quality control through to pick, pack, and dispatch across online orders, wholesale, and in-store collections — while guiding and supporting the warehouse team to perform to a consistently high standard.
This is a hands-on leadership role. The standard you set, model, and uphold every day is the standard the team works to.
How This Role Creates Impact
You are responsible for the accuracy, efficiency, and presentation of everything that moves through our warehouse. By leading your team with clarity and holding the standard on every order, you directly protect the customer experience and the reputation of the CENDRÉ brand.
Through strong team leadership, organised processes, and proactive communication, you enable the wider operations team to plan, move, and deliver with confidence. Your work — and the team you build around you — is the foundation that everything else depends on.
What You Own
You are accountable for the successful execution of the following functions.
Warehouse Operations & Team Leadership
• Oversee and actively participate in all warehouse operations including receiving, quality checking, put-away, pick, pack, and dispatch
• Lead the team's daily workflow — allocating tasks, setting priorities, and ensuring the right people are on the right jobs at the right time
• Maintain a clean, organised, and safe warehouse environment and hold the team to the same standard
• Own stock accuracy — lead cycle counts, manage discrepancies, and ensure Indigo8 reflects physical stock at all times
• Identify and escalate quality concerns, damaged goods, or process failures promptly and with clear context
• Oversee returns and exchanges, ensuring accurate processing within agreed timeframes
• Ensure wholesale orders are packed accurately and to the correct standard, with processes consistently followed by the whole team
• Oversee in-store pick-up fulfilment,



ensuring customers are greeted warmly and their orders are handled with care and professionalism
• Handle customer care enquiries in the warehouse workplace, escalating to the Customer Experience Lead where appropriate
• Plan and lead the team through peak periods, promotional launches, and high-volume dispatch days, ensuring workload is distributed and the operation keeps moving
Production Support
• Direct and coordinate production tasks and light assembly within the warehouse team
• Own quality control processes — set and communicate the standard, check product before packing, and address issues at the source
• Maintain accurate records of completed production tasks, quality issues, and any product concerns identified
• Coordinate preparation of product for photoshoots, sampling, and trade events, briefing the team and ensuring delivery to brief
• Lead PR send-outs for the marketing team — overseeing product selection, packing, and preparation to gifting and presentation standards
• Proactively identify and implement improvements to production and warehouse workflows, bringing the team along in the process
Cross-Functional Collaboration
• Act as the primary operational point of contact for the warehouse, communicating clearly with the wider team on stock movements, task progress, and issues
• Partner with the Demand Planner to ensure Indigo8 and physical stock are always aligned and discrepancies are resolved quickly
• Work closely with the Customer Experience team to ensure order issues, returns, and in-store collections are resolved quickly and accurately
Decision Making Authority
As Warehouse Team Leader, you are empowered to make independent decisions in the following areas:




• Day-to-day task allocation, workflow sequencing, and team priorities within the warehouse
• Warehouse organisation, stock location, cleanliness standards, and the processes used to maintain them
• Quality control decisions within agreed thresholds — including rejecting non-conforming product before it is packed
• Directing warehouse team members on their daily tasks, pace, and standards
• Implementing workflow improvements within the warehouse that do not require external resource or budget
The following require joint decision-making or escalation to the Operations Manager or Founder / Owner:
• Significant stock discrepancies, damaged goods, or quality concerns requiring write-off or investigation
• Changes to agreed quality thresholds, pack standards, or dispatch procedures
• Decisions about returns policy exceptions, stock destructions, or reclassifications
• People matters, performance concerns, or anything affecting team members or external suppliers
What Success Looks Like
• The warehouse team operates with clarity — everyone knows their priorities and the standard expected
• Every order is picked accurately, packed to standard, and dispatched on time, consistently
• Stock accuracy is high — Indigo8 reflects physical stock and discrepancies are caught and resolved quickly
• Quality issues are identified at the source and addressed before they reach the customer
• The wider business can rely on the warehouse — operations, CX, and marketing trust that things will be done right
• Wholesale and PR orders are packed accurately and to the right standard, with processes followed by the whole team
• In-store pick-up customers are greeted warmly and leave with a positive impression of the brand
• Your leadership is felt every day — the team is more capable, more confident, and more consistent because of you
Success at CENDRÉ isn't measured by completing tasks. It's measured by the impact you create, the ownership you demonstrate and the standard you uphold every day.

📌 Warehouse Team Lead (Gold Coast)
🏢 Cendre
📍 Gold Coast