Customer Experience Officer - Contact Centre
Our Customer Experience Centre is seeking a passionate and driven candidate to join our dynamic contact centre team. In this full-time role, you will be responsible for delivering exceptional customer service and support to our Dealerships valued customers. Based in our office in Glebe, NSW, this position offers the opportunity to develop your skills in a quick-paced, customer-centric environment.
What you'll be working on:
Handling inbound customer enquiries and requests via phone, email and chat channels
Providing timely and accurate information to customers while adhering to company policies and procedures
Effectively resolving customer issues and concerns to ensure a positive experience
Identifying opportunities to upsell and cross-sell relevant products and services
Maintaining detailed records of customer interactions and following up as needed
Contributing to the continuous improvement of customer service processes and practices
What we're looking for:
Previous experience in a customer service or contact centre role, preferably in the call centre industry
Excellent communication and interpersonal skills,



with the ability to interact with customers from diverse backgrounds
Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service
Proficiency in using customer relationship management (CRM) systems and other relevant software
Ability to work effectively in a team environment and contribute to a positive and collaborative work culture
What we offer:
Competitive salary and performance-based bonuses total $65K p.a.
Comprehensive training and ongoing development opportunities
Opportunities for career progression within the organisation
Employee discounts on vehicle servicing and product
Free company EAP (Employee Assistance Program)
Financial Wellness Program for staff - Templetons Financial
A supportive and inclusive work environment with a focus on employee wellbeing
Our mission is to deliver outstanding customer experiences that exceed our customers' expectations. We are committed to creating a positive and inclusive work culture where our employees can thrive and contribute to our continued success.
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📌 Customer Experience Officer - Contact Centre (New South Wales)
🏢 Sydney City
📍 New South Wales