Careers that Positively Impact Patient Lives
To support our rapidly growing business we are currently looking for a full-time, customer-centric, super star to join our team!
About Medsurge
Since our inception in ****, Medsurge has strived to provide simple solutions to complex medicine sourcing problems.
We deliver high-quality pharmaceuticals throughout Asia Pacific, such as Australia, New Zealand, and surrounding areas.
Medsurge Healthcare prides itself in delivering unique and highly specialised healthcare products to our customers, healthcare professionals.
A Day in the Life
This role directly supports our customers with day-to-day interactions, such as order processing, answering product or service-related enquires, providing quotations, monitoring ETAs and orders, following up via the telephone, web, and email.
Our team is made for those who take pride in helping others.
We seek a talented Customer Service Representative with a passion for the healthcare industry.
You will provide excellent customer service communicating effectively with team members within the Customer Service Department, the broader organisation and our valued customers.
The ideal candidate is detail-oriented with strong communication skills, both written and verbal.
Responsibilities
Proactively handle and resolve customer enquiries and issues by identifying the topic and type of assistance our customer needs in the most efficient turnaround times possible




Manage customer complaints to resolution, following set procedures
Make contact with healthcare professionals to promote Medsurge healthcare products and services
Maintaining Salesforce Database with customer information
Meet the performance goals established for the position in efficiency, quality, and customer satisfaction
Must haves
Prior experience in a customer service role or sales role, essential
Exceptional communication skills, both written and verbal
Ability to work under pressure in a fast-paced environment with the ability to prioritise
Possess drive, initiative, robust problem solving and troubleshooting skills
Attention to detail, thoroughness and excellent time management
Unwavering patience and empathy for helping solve customer issues
Deliver on promises – build trust, respect and rapport
Nice to haves
Pharmaceutical product knowledge
Healthcare or medical industry experience
High performing business
Opportunity for career progression – business rapidly growing
Mulgrave location with onsite parking
Statement
Medsurge is an Equal Employment Opportunity Employer and encourages and values diversity and inclusion.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, nationality, age, marital status, veteran status, or disability status.
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📌 Customer Service Representative (Victoria)
🏢 Medsurge Healthcare
📍 Victoria