PowerSmart Solutions(T) is a leading organisation committed to delivering exceptional service and support to our clients. We pride ourselves on maintaining a professional, collaborative workplace where our team members are valued and supported in their career development. Our mission is to provide outstanding administrative and customer service excellence across all operations.
About the role
We are seeking a dedicated
Administration, Office Assistant & Customer Service professional to join our team in Yatala, QLD on a full-time basis. This is a multifaceted role that serves as a vital link between our clients and our internal operations. You will be responsible for managing administrative tasks, providing comprehensive office support, and delivering exceptional customer service that reflects our commitment to excellence. This position plays a key role in ensuring smooth day-to-day operations and maintaining strong client relationships.
What you'll be doing
Managing administrative tasks including scheduling, correspondence, and document preparation
Providing comprehensive office support to ensure efficient daily operations
Answering and directing telephone and email enquiries with professionalism and courtesy
Maintaining organised electronic filing systems and managing databases
Processing invoices, purchase orders, and other financial documentation
Liaising between clients, staff, and external organisations to facilitate communication
Assisting with data entry and maintaining accurate records
Supporting the coordination of meetings, events, and appointments
Providing prompt and qualified customer service to resolve client queries and concerns
What we're looking for
Proven experience in an administration, office support, or customer service role
Excellent organisational and time management skills with the ability to prioritise multiple tasks
Strong communication abilities, both written and verbal
Proficiency with Microsoft Office applications (Word, Excel)
Professional telephone manner and customer service experience
Attention to detail and accuracy in all work completed
Ability to work independently and as part of a collaborative team
Reliable and punctual with a commitment to high standards
Problem-solving mindset with a proactive approach to challenges
Discretion and professionalism when handling sensitive information
Preferred: Experience with relevant industry-specific software or databases
Preferred: Previous experience in a sales or client-focused administration role
What we offer
PowerSmart Solutions(T) is committed to supporting the wellbeing and professional development of our team. We offer a range of benefits including opportunities for career advancement, ongoing training and development to enhance your skills, and a supportive workplace culture where your contributions are recognised and valued. We provide competitive remuneration and a professional work environment that encourages collaboration and excellence. We are committed to fostering an inclusive workplace and welcome applications from all qualified candidates.
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