Job Description: Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!
We have an exciting opportunity for experienced Ward Clerks and Customer Service Officers to join our team at St Vincent's Private Hospital Melbourne, across our four sites of Fitzroy, East Melbourne, Kew and Werribee.
If you are passionate about providing top-tier patient care and want to be part of a dynamic and supportive environment, we'd love to hear from you!
ABOUT YOUR NEW ROLE
We're seeking motivated and friendly individuals for casual roles to join our Resource Unit at St Vincent's Private Hospital across all our campuses, with flexible shift options, including night duty.
Your strong clerical experience in addition to your ability to deliver excellent customer service doctors, nursing, all hospital staff and patients is critical to this role.
As a Ward Clerk / Customer Service Officer you will play a key part in supporting hospital operations while undertaking the following tasks:
Support patient flow by assisting with Patient Admissions, Transfers and Discharges
Act as a key point of contact for enquiries and ward coordination
Welcome and provide a friendly, professional and helpful service to patients, families, visitors and staff
Answering telephone enquiries and maintaining accurate records using hospital information systems
Manage Medical Records and Patient Documentation
Provide administration support to the Nurse Unit Manager and the ward staff
Managing and operating the switchboard and reception
Health Fund checking and processing
WHY WORK FOR SVPHM
You will join a high performing team and a workplace with relationships built on mutual trust and respect.
We value our staff and offer professional advancement in a respectful, collaborative and learning environment.
Join the St Vincent's Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD.
Salary packaging available (pay less tax and increase your take home pay!)
Gain access to discounted gym membership through Fitness Passport
Option to join our workplace giving program, Give4Good
A great work life balance with options to purchase additional leave
Receive a staff discount on hospital admissions to any SVHA Private Hospital
ABOUT YOU




Join an organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!
St Vincent's Private Hospital Melbourne - Resource Unit, are seeking experienced Ward Clerks/ Customer Service Officers (CSO) to join our casual Support Services Team.
In this rewarding opportunity you will join the St Vincent's Private Hospital Melbourne (SVPHM) Resource Unit team as Ward Clerk/ CSO on a casual basis, if you are after flexibility and variety we would like to hear from you!
This position involves a broad range of administrative duties including admitting, transferring, discharging patients as required, reception, telephone enquiries and record management.
You will be provided with training in the use of our internal patient information systems which will include performing data entry, maintenance and compilation of medical records and ensuring our patient systems are updated.
You are an enthusiastic and experienced Ward Clerk / Customer Experience Officer with the following:
Previous hospital and or customer service experience
Experience with hospital patient information management system and medical terminology is highly desirable
Excellent communication and organisational skills
Proven attention to detail and accuracy
Friendly and approachable with a commitment to patient-centred care
Adaptable and reliable to work across different clinical settings
Previous experience in health fund billings is desirable
Must have flexibility to work various shifts morning, evenings and night duty
ABOUT ST VINCENTS PRIVATE HOSPITAL MELBOURNE
Our experienced team of clinical professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services.
We work together to ensure patient safety, well-being and recovery.
We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.
REQUIREMENTS
Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.




SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings.
You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).
HAVE A QUESTION AND WANT TO KNOW MORE
If you would like to discuss this opportunity please contact Carmen Tocci – Nurse Unit Manager, Allocations Resource Unit ************.
Closing Date: 26 August *******:59pm
RECONCILIATION ACTION PLAN
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, protected, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit or get in contact at ******.
ABOUT WE ARE COMMITTED TO EQUAL EMPLOYMENT OPPORTUNITY
We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.
St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions.
OUR HISTORY
St Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in ****.
Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD.
Our founder, Mary Aikenhead's vision, commitment and inspiration lives on in us and the work we do.
From modest beginnings, St Vincent's Health Australia is today the nation's largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.
The St Vincent's family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.
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📌 Casual Ward Clerk / Customer Service Officers (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne