Westpac Group is seeking a Senior Manager, Contact Strategy - Customer Solutions to shape engagement strategies for customers, especially those facing financial vulnerability or repayment difficulties. You'll leverage data and analytics to determine effective channel communications and improve customer outcomes.
You'll partner with multiple teams including Customer Assist, Operations and Analytics to drive strategy lifecycle, insights, and delivery across SMS, letters and phone communications.
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📌 Senior Contact Strategy Lead – Data-Driven Customer Engagement (New South Wales)
🏢 Westpac Group
📍 New South Wales
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