Job Category: Call Centre and Customer Service
About Novita
Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.
Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we're evolving every day.
Novita brings you the benefits of structure along with the freedom to grow within an environment that's big, but personal.
We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential.
Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your skilled goals.
And the sheer variety of Novita's offerings means opportunities to take your career where you want it to go.
Work at a place that supports you to achieve your best, so you can support others to achieve theirs.
Job Description
About the Role
Asa casualClient AdministrationOfficeryou willbe responsible for:
Greeting clients,visitorsand staffin a warm and professional manner
Answeringand managing incomingphone calls
Scheduling and coordinating client appointments,roomand vehicle bookings
Preparingcorrespondence and documents
Processing payments
Respondingto general enquiries or directing themto theappropriate person
Desired Skills and Experience
Qualifications, knowledge,skillsand experience
Certificate in administration,businessor related field (desirable)




Demonstrated commitment to delivering high quality and consistent customer service
Demonstrated ability tomaintainconfidentiality and professionalism
Exceptional interpersonal skills
Strong organisational skills, with the ability to manage competing priorities, meet deadlines and adapt in a fast paced,changing environment
Advanced working knowledge of the Microsoft Office suite products, Client ManagementSystemand other information systems, asrequired
Demonstrated ability to manage challenging interactions with customers and negotiate successful outcomes
Current NDIS Worker Check and Working with Children Check
We'reserious about safeguarding our clients.
If youdon'thave a current NDS Worker Check and SA Working withChildrenCheck,we'lllet you know how to obtain these prior to starting work with us.
As an employee of Novita, enjoy a range of benefits:
Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay
Further maximise your take home pay withadditionalsalary packaging benefits including mealand entertainment expenses, accommodation and venue hire, private novatedleasingandadditionalsuperannuation contributions
Novita is committed to creating a diverse and inclusive workplace.
All suitably qualified applicants will receive equal and fair consideration for employment.
Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.
Potentially successful candidates willbe requiredto complete background checks prior to confirmation of employment.
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📌 Client Administration Officer | Casual (Adelaide)
🏢 Novita
📍 Adelaide